Brand Assistance on Amazon

We have been selling Specialty Grocery on Amazon for 10+ years. We know firsthand how complex and ever-evolving the platform can be. Whether you need a little guidance or comprehensive support, we’re here to help. We have been managing brands on Amazon for over a decade. As a small, family-owned business, we provide personal attention—you’ll work directly with us, not an off-shore team. Below is a sample of our services, but if you have specific needs in mind, please feel free to reach out.

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Staff Training for Amazon Success

  • Customer Reviews
  • Seller Feedback
  • Packing rules to FBA
  • Detail page hijacking
  • Shipping rules to FBA
  • Trademark Infringement
  • Counterfeit Claims
  • Lost inventory
  • Expiration Dates
  • Product Recalls
  • Incorrect Labeling
  • Updating product information
  • Intellectual property issues
  • Where to turn to get answers

Product Removal & Return Processing

  • Handle receiving of all packages
  • Inspect for damage
  • Photos of problem products
  • Return of sellable items to Amazon FBA
  • Return products to you
  • Donate or dispose
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Shipment Problem Resolution

  • Train staff to avoid problems
  • Review account for potential problems
  • Request reimbursements as needed
  • Advise on process to resolve a problem

Brand Registry Management

  • Registration assistance
  • Staff training on Amazon tools
  • A+ Content Creation
  • Full management service
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Listing Creation

  • Improved title and features
  • Descriptions that include images
  • Use of high quality search terms
  • Product image photography (see below)
  • Multiple product variations
  • Promotions & Offers

Product Photography

  • High resolution images
  • Long exposure for sharpness throughout image
  • All sides of product photographed
  • Raw & processed images available
  • Ask us about on-site full catalog projects
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FREQUENTLY ASKED QUESTIONS

What is your rate for problem resolution consultation?

$50 / hour

What is a full catalog photo project?

This is where we come to your place of business and photograph ALL of your products. These images can then be used for e-commerce catalogs, Amazon listings, Ebay, your own website, or various advertising materials.

What is full brand registry management?

We will manage getting the registry setup with Amazon, create content for listings, banners, store page, and anything else offered through the program. We will consult with you when decisions need to be made, but we will manage the day-to-day for you.

How does the staff training work?

Training can be on any topic needed for staff to improve the management of your selling account on Amazon. This could be listing creation, photography, shipping products to Amazon, handling customer reviews, returns, and many other aspects of selling on Amazon. The training can be done online over Zoom or your preferred application. Longer training sessions may be better handled in person.